The Washing Machine-- a Story of Love, Hate, and Violence

When we moved in we got this really great (I thought) washer and dryer set. Kenmore Oasis 4.5 cubic ft. It washes 3 times what my old washer did. I loved this thing! We bought the set 2 years ago. About a year ago (conveniently after the warranty expired) we started getting an error code, but we figured out that if we just keep restarting the washer, we can eventually get around it.

Well, back in October we couldn't get around it anymore. So we called the Home Warranty people (finally this "insurance" is going to pay for itself!) and had someone come out and take a look.

Oh, if only it had been so simple.

The first time the guy came out, he replaced the computer and went on about his merry way. We tried a load and got a NEW error code. Called the Warranty people again, and two weeks later he is back out. He tries some trick with the drain hose and leaves. I get another, different error code. This time it says the washer is over loaded. Funny, I was running an empty washer at the time. Call again, and two weeks later he comes out for the 3rd time. He decides we need to replace the inner tubs, so he orders parts. He tells us that when the parts arrive at our house to call and he would come back and put them in. So a week later the parts arrive and 2 weeks later he comes back out.

He opens the box.

The outer tub is busted.

Now I am a pretty patient person, but at this point I am about to cry. You see, by this point I have been carting laundry back and forth to my mom's twice a week. I love my mom, but this is just exhausting.

So he orders the parts again, and for the 5th time a guy comes out yesterday. This is a different guy from the first four times, but we like him better. He didn't have to call tech support once!

We had opened the box when it arrived and the tub seemed ok. So we leave the guy to his devices. I take the dogs with me to go get coffee. When I come back, Bill is in the back yard with the dogs and I hear a strange sound from the garage. I thought the guy was calling Bill so I walked out there. Here is how the conversation transpired:

"Are your dogs put up?"

"Yes," I say. (This didn't surprise me. The last guy was afraid of our dogs.)

"Ok, so are you a violent person?" (He is smiling like he is joking, but my stomach is starting to drop.)

I reply, "Well, I swear a lot, and I tend to throw things, but I have never been known to physically harm a person." (I, too, am smiling, but he knows I am only partially joking.)

He says, "Ok. Then I should probably tell you that this outer tub is also busted."

"What?" I say. I can't possibly have heard him correctly.

He just points to the tub, which sure enough is busted. You see, since the other tub was busted on the top, it simply didn't occur to us to pull the blessed thing out of the box and check the bottom.

"Un-f-ing-believable," I say. And I start to laugh. Uncontrollably. Because after all of the drama with this washer and all of the sorry luck last week when Bill and I tried to go ski, all I can do is laugh.

FYI- I will NEVER IN MY LIFE buy another washer that is a "new design."

Also FYI- if you ever need to rent a washer, go to the RAC at the 2100 block of Georgia. The one at 34th and Georgia is worthless, and Aaron's Rent to Own requires a minimum of 3 months. (Dear Heaven, I hope our washer is fixed within 3 months!!!)

If anyone wants a free washer that they think they can fix, I will be dropping one off of a cliff at PD Canyon at the end of the month if it is not fixed. At least Home Warranty is footing the bill.

Ah. The peaceful start to the New Year I was hoping for!!!! :P

Peace go with you!

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I have just figured out how to import my old blog into my new blog! Between that and importing this blog into my Facebook, I can now delete my other blog! Good job, Blogger!!